Host / Hostess

JOB SCOPE :

We are a busy little restaurant and have an open role for the hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

GENERAL RESPONSIBILITIES :

• Demonstrate and promote SAFETY. Be safe in your own work, and contribute safety moments and safety suggestions.
• Demonstrate and promote INTEGRITY. Always be honest, fair, and compliant with rules and regulations.
• Demonstrate and promote HOSPITALITY. Always know who you serve in your role, inside or outside the business, and relentlessly try to exceed their expectations.
• Demonstrate and promote TEAMWORK. Support others in need. Help everyone win.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
• Running food to tables.
Job Type :
• Part-time.

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