Lead Fraud Analyst

Job Type

Full-time

Description

Position Summary

Under the direction of the AML / CFT Officer, the Lead Fraud Analyst is responsible for the detection, investigation and prevention of fraudulent activities across various channels within the organization. This role requires expertise in fraud detection, risk management, and the ability to manage complex investigations while adhering to legal and regulatory guidelines. The Lead Fraud Analyst is instrumental in maintaining and implementing new fraud detection tools and strategies to ensure the Bank's fraud team is highly qualified and proficient in collaborating with others as necessary to mitigate risks and losses to our customers and the Bank.

Essential Job Responsibilities

The essential functions include, but are not limited to the following :

• Analyze and evaluate transactional data, reports, and patterns to detect anomalies and potential fraud. Conduct root cause analysis of fraud incidents to identify vulnerabilities and implement preventative measures.
• Lead and manage the end-to-end investigation of suspected fraudulent activities, including internal, external, and cyber-related fraud cases. Collaborate with law enforcement agencies, regulatory bodies, and legal teams as needed.
• Maintain detailed and accurate case documentation to support investigations and compliance audits.
• Act as a liaison between the Bank and affected customers, fostering trust and confidence by delivering exceptional support, maintaining confidentiality, ensuring timely communication and resolution of fraud-related issues.
• Develop and implement fraud awareness initiatives to educate customers and staff.
• Support the AML / CFT Officer with Verafin system administration and analytical activities, as needed.
• Supervise and mentor other Fraud Analysts. Set performance goals, conduct evaluations, and promote a culture of accountability and excellence.
• Develop training programs and procedures to enhance team skills and knowledge of fraud detection and prevention techniques.
• Regularly review and update fraud detection systems, processes, and tools to ensure effectiveness.
• Provide data-driven insights and reports to senior management and board committees.
• Monitor emerging fraud trends and industry best practices to strengthen the bank's fraud prevention strategies. Ensure adherence to regulatory requirements and bank policies related to fraud prevention and reporting.
• Partner with the compliance and risk management teams to align fraud prevention strategies with the bank's overall risk framework.

Requirements

Knowledge, Skills & Work Experience

Physical Demands

This position is a professional, office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there may be instances in which employees must be able to transport up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.