Senior Associate, User Experience Research Operations Job at Capital One in Rich

Overview

Senior Associate, User Experience Research Operations - Capital One

Our Experience Design (XD) Research Operations team is seeking a driven Senior Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role blends strategic planning with hands-on execution, empowering researchers and designers to focus on high impact work.

The ideal candidate is a self-starter with integrated problem-solving skills, capable of balancing day-to-day operational needs with strategic initiatives that drive value for stakeholders. You will be instrumental in boosting the efficiency and impact of Research Operations through standardized workflows, documentation, and management.

Responsibilities

• Process Optimization and Enablement : Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize practices.
• Research Governance and Compliance : Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection.
• Knowledge Management : Build upon a library of research practices, resources, and templates to enable consistency across disciplines.
• Research Advocacy : Introduce new ways of evangelizing research across the organization.
• Project Management : Work with Research and Design to understand needs and manage systems and logistics for multiple research projects.

Basic Qualifications

Preferred Qualifications

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked.

Candidates hired in other locations will be paid according to that location's pay range. The offered salary will be stated in the offer letter. This role may be eligible for performance-based incentives, including cash bonuses and / or long-term incentives (LTI).

Capital One offers a comprehensive, inclusive set of health, financial, and other benefits. Eligibility varies by status. This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Details on accommodations for applicants are available via Capital One Recruiting.

For clarification on recruiting processes, contact Careers@capitalone.com. Capital One does not endorse or guarantee third-party products or services linked from this site.

Capital One Financial is made up of several entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).

Seniority level

Employment type

Job function

#J-18808-Ljbffr