Assistant Director of Student Success

Campus

OSU-Oklahoma City

Contact Name & Email

Abbey Hardin,

Work Schedule

Monday – Friday, occasionally

includes some evenings and weekends.

Appointment Length

Regular

Continuous / Until Further Notice

Hiring

Range

$41,350 - $45,000 Salary

Special Instructions to Applicants

Resume and cover letter are required

for full consideration.

About this

Position

Job Summary :

The Assistant Director of Student

Success is responsible for managing all aspects of student

accessibility services, oversight of the Academic and Financial

Success Coaching programs, coordinating outreach including

workshops, class visits, and marketing for the SSOC, and oversight

of the Dropout Detective retention tool. In addition, they are

responsible for cultivating and maintaining effective relations

with campus and community partners and creating engagement

strategies for all students. This position is also charged with

providing individualized support to students and supporting their

retention and graduation.

Essential

Job Functions : Provides

leadership in the development and advancement of OSU-OKC’s

strategic student accessibility services goals, including retaining

and graduating those students.

Develops and

implements all policies and procedures related to student

accessibility needs and requirements and articulates those policies

to internal and external colleagues and university partners.

Works effectively and collaboratively with

all segments of the university community to manage student

accessibility services and related operations and initiatives.

Develops innovative training to engage the

campus community in the process of providing equal access to

students with disabilities, and on retention practices and

outcomes.

Manages student accessibility

accommodation processes, including but not limited to, intake,

determination of appropriate and reasonable accommodations,

notification letters, and documentation maintenance.

Manages rentals of accessibility technologies

to students.

Trains students on the function

and use of assistive technology.

Provides

oversight of Student Accessibility Services and SSOC departmental

publications, marketing materials, and webpages.

Provides oversight, guidance, and training

for the Academic and Financial Success Coaching team.

Assists Academic Success Coaches as needed

with student contacts and meetings on early alerts and other

retention strategies.

Provides direction and

oversight on Dropout Detective retention tool.

Coordinates all Workshops, class visits, and

outreach of the SSOC and Student Accessibility Services.

Provides coaching, support, and referrals to

students to promote persistence and completion of academic goals.

Administers annual survey to students,

faculty, and staff on Student Accessibility Services and SSOC

experiences with the aim of continuous improvement and to inform

the development of campus and departmental strategies.

Prepares semester and annual data reports on

Student Accessibility Services and SSOC.

Identifies areas for improvement and implements solutions through

continuous process improvement strategies.

Actively participate on campus committees.

Completes all mandatory training and participated in a minimum of

two professional development trainings each year.

Performs other duties as assigned.

The duties listed in this job

description are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements

of duties does not exclude them from the position if the work is

similar, related, or a logical assignment to the position.

Required Qualifications

Bachelor's degree in education,

counseling, social work, psychology, or other related fields.

(degree must be conferred on or before agreed upon start

date)

Work Experience

Minimum of two to three years progressively

responsible work experience in related field. Minimum of two years

of supervisory experience or related positions. Experience working

in a fast-paced and customer service rich environment. Experience

working in both collaborative / team environments and in positions

that require individualized work with minimal supervision.

Knowledge, Skills, and

Abilities : Knowledge and

experience serving students with disabilities in a

postsecondary / higher education setting.

Ability to handle multiple tasks and prioritize effectively with

high degree of accuracy and attention to detail.

Strong interpersonal skills and ability to

communicate diplomatically, clearly, and effectively, both verbally

and in writing to exchange information, give / receive instructions

and respond to inquiries appropriately with all students, faculty,

staff and community partners.

High degree of

initiative to work independently and also collaborate in a team

environment.

Demonstrated knowledge of office

technologies including but not limited to : office computers, fax

machines, scanners, internet, Microsoft Office (Word, Excel,

Access, PowerPoint, Outlook).

Ability to

think objectively and interpret meaningful themes from quantitative

and qualitative data

Demonstrated

coordination, planning, and organizational skills.

Ability to thrive in a high-paced and dynamic

environment.

Passion for assisting customers

and representing the OSU-OKC and OSU brand with positivity and

professionalism.

Demonstrated history of

ethical and professional behavior.

Preferred Qualifications

Master's degree in education, counseling,

social work, psychology, or other related fields.

Experience with retention work, advisement

and accessibility services operations in a postsecondary / higher

education setting.

Experience with retention

issues and support strategies in a postsecondary / higher education

setting.

Certifications,

Registrations, and / or Licenses :

Current status as a Certified Rehabilitation

Counselor (CRC) in good standing.

Working Conditions :

• Must be able to work flexible hours

to include some nights and weekends.

office environment with a significant amount of public contact, in

person, by telephone, via email, and various communication

platforms.

as needed. Physical Requirements :

require extended periods of sitting, talking and listening.

Duties require extensive use of computers, telephones and other

office equipment.

an object weights more than 45 lbs., OSU-Oklahoma City requires

this to be a two-person lift).

buildings on campus, some of which may require use of a motor

vehicle. The work environment and physical demands described here

are representative of those required by an employee to perform the

essential functions of this job with or without reasonable

accommodation.