Director of Retail Client Experience - Selling & Styling

Director of Retail Client Experience – Selling & Styling

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WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street : taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

We are seeking a visionary and passionate leader to own, elevate, and drive the entire retail journey with a focus on delivering an exceptional client experience, best‑in‑class selling strategies, and personalized styling programs. This role will define and execute a global strategy that aligns with brand values and business objectives, ensuring consistency across all touchpoints—digital, in‑store, and post‑purchase.

The Director will be accountable for client loyalty, and brand perception through innovative clienteling programs, service standards, and styling initiatives. This role requires a deep understanding of customer behavior, retail dynamics, and team development, as well as proven success in leading cross‑functional partnerships in a service‑centric environment.

RESPONSIBILITIES

Client Experience & Service Strategy

• Design and implement a holistic client experience strategy that integrates selling, service, and styling excellence.
• Champion a culture of hospitality and client‑centricity across the global retail network.
• Define and uphold service standards that ensure a consistent, elevated experience at every touchpoint.

Clienteling & Relationship Management

Styling & Selling Excellence

Sales Education & Enablement

Leadership & Team Development

Analytics & Insights

Cross‑Functional Collaboration

QUALIFICATIONS

The base salary range for this position is $160,000-$190,000 per year, which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed‑upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include long term incentives, a PTO policy, and many other progressive benefits.

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