Senior Supervisor, Housekeeping

Duke University :

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Positional Summary

Perform supervisory duties in the care, cleaning, and general housekeeping of several buildings, residence areas, or sections of large buildings of Duke University; hire and train new employees; conduct first step grievance hearings.

Key Position Duties

Staff Supervision and Development

• Provide leadership and direct supervision to housekeeping staff, ensuring high-quality cleanliness and sanitation standards throughout the facility.
• Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties; conduct comprehensive inspections to check the completion of work assignments.
• Ensure that assignments are appropriately staffed and that employees have adequate supplies and equipment for the completion of tasks.
• Conduct regular meetings to communicate goals, expectations, organizational updates and general housekeeping procedures with personnel of the assigned area; recommend and implement procedure changes.
• Perform various personnel functions including, but not limited to, hiring, terminations, promotions, transfers, and vacation schedules; conduct first-step grievance hearings.
• Address performance issues promptly and professionally through coaching, counseling, or corrective actions.
• Monitor and ensure the training of new housekeeping employees on cleaning protocols, safety standards, and proper use of cleaning equipment.
• Identify skill gaps and provide continuous training opportunities to enhance staff performance.
• Monitor and evaluate staff performance, providing constructive feedback and recognition for exceptional work, in line with organizational policies.

Housekeeping Leadership 5%

Problem Solving and Decision Making 10%

Resource Management 10%

Other- 5% of Effort

This job description intends to provide a representative outline of the type of responsibilities that will be required of positions given this title and shall not be construed as all-encompassing or as a declaration of all specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Anticipated Pay Range :

Duke University provides an annual base salary range for this position as USD $20.60 to USD $32.96. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education / training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at : https : / / hr.duke.edu / benefits /

Qualifications, Skills, and Competencies

Required Minimum Qualifications :

Minimum Education

Minimum Experience

Strongly Preferred Experiences :

Leadership in Housekeeping Operations

Training and Staff Development

Preferred Skills and Competencies :

Leadership and Team Management

Knowledge of Cleaning Standards and Protocols

Training and Development

Operational and Problem-Solving Skills

Communication and Interpersonal Skills

Administrative Competencies

Compliance and Safety Awareness

Commitment to Excellence

Physical Demands

Physical demands associated with this position include, but may not be limited to :

Must be able to complete all positional requirements outlined above with or without reasonable accommodations. For more information, please visit https : / / hr.duke.edu / policies / ada /

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.