Field Operations Supervisor

Union Tank Car Company (UTLX)

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyou'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Our Operations Site Supervisor monitors the efficiency of a department and applies methods to improve processes, such as customer service and data analysis procedures, keeps track of key performance indicators (KPIs) across different functions, monitors compliance with operational policies, and the progress of administrative tasks.

Position Summary

The Field Operations Supervisor role is to provide value driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operation Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s).

Supervisor Responsibilities

Manages and directs personnel. Is responsible for the overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Functions

• Lead the team and foster a culture centered on Safety and Quality.
• Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks.
• Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards.
• Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company's strategic plan and departmental goals.
• Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations.
• Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs.
• Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained.
• Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real time updates to customers as required.
• Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager.
• Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities.
• Supports continuous improvement initiatives, including maintaining / establishing visual management processes.
• Identifies employee training needs and coordinates resolution with appropriate resources.
• Ensures all billing is reported timely and accurately.
• Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University (a comprehensive training program) attendance for supporting employee development.
• Other duties as assigned.

Skills / Specifications

Education / Experience / Qualifications

Working Conditions

Why Join Our Team?

We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer :

DISCLAIMER : This job description is only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

EEO

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.