Technical Support Engineer

A company is looking for a Technical Support Engineer III.

Key Responsibilities

Own end-to-end resolution of complex technical issues, including troubleshooting and data investigation

Serve as the liaison between Support, Product, and Engineering for escalated issues

Mentor L1 and L2 engineers and lead the creation of troubleshooting guides and internal processes

Required Qualifications

Advanced SQL capabilities, including complex joins and trace-level analysis

Expertise in root cause analysis across various technical layers

Proven experience collaborating with Engineering teams

Strong proficiency in Python and JavaScript for troubleshooting and scripting

Ability to independently build processes and drive cross-functional initiatives