Professional Services Program Manager

Professional Services Program Manager

Instructure is seeking a seasoned and strategic Program Manager to play a pivotal role in orchestrating the successful delivery of complex, multi-faceted initiatives for our most valued customers. This is a high-visibility role designed for a leader who can navigate ambiguity, manage concurrent workstreams across different departments, and communicate with senior-level stakeholders both internally and externally. You will be the central point of command for large-scale customer engagements that span our Professional Services teams (custom development, implementation, consulting) and our core Product and Engineering organizations. Your primary objective will be to ensure all parties are aligned on a common set of goals, timelines, and outcomes, ultimately guaranteeing the customer's success and strengthening our strategic partnership.

What you will do

1. Program Governance & Execution :

• Lead the end-to-end management of large, complex programs for strategic customers, from initial scoping and SOW finalization through to final delivery and value realization.
• Develop and maintain a comprehensive, integrated program plan that consolidates multiple project timelines, dependencies, resource allocations, and budgets.
• Establish a robust governance framework for each strategic account, including clear roles and responsibilities, meeting cadences, and decision-making processes.
• Proactively identify, track, and mitigate program-level risks, issues, and dependencies, ensuring there are "no surprises" for our customers or internal leadership.

2. Stakeholder Management & Communication :

3. Strategic Alignment & Growth :

4. Cross-Functional Collaboration & Leadership :

What you will need to know / have

Bachelor's degree in Business, Computer Science, or a related field. 7+ years of experience in program management, specifically managing large-scale, complex software delivery programs for external, enterprise-level clients. Demonstrated experience in a client-facing organization within a SaaS or enterprise software company. Exceptional communication, presentation, and interpersonal skills, with a proven ability to engage and build credibility with executive-level stakeholders. Mastery of program management methodologies and tools (e.g., Smartsheet, Jira, Asana, MS Project). Strong business acumen, with experience managing program budgets, financial forecasting, and understanding contract / SOW mechanics. Proven ability to lead and influence cross-functional teams without direct reporting authority.

It would be a bonus if you also had

PMP (Project Management Professional) or PgMP (Program Management Professional) certification. Experience managing programs that involve cross functional workstreams.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect :

$130,000 - $150,000 a year. This range reflects our target hiring range, with flexibility based on experience, skills, and market factors. We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. EOE Veteran / Disability