Shift Lead

TITLE : Joy Creator / Lead Shift

REPORTS TO : Bakery Manager / Lead Operator

Position Summary :

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

• BE GUEST OBSESSED!
• Remain knowledgeable about coupons, team competitions, eclub, loyalty app, guest survey, new flavors and how to listen to guests while anticipating their needs
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system
• Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• This and all bakery positions may be asked to perform tasks outside their everyday responsibilities. Team success is a team effort, and everyone contributes to overall success.

Core Values and Competencies :

o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

o Keeps the good of the team or guest ahead of personal interests or gain.

o Displays humility and empathy in interactions with others.

o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

o Operates with a strong sense of urgency and adheres to NbC brand standards.

o Projects warmth, enthusiasm and optimism that attracts others.

o Builds positive, productive relationships with all team members.

o Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities :

Education, Certifications and Work Experience Requirements :

TITLE : Crafter / LeadShift

Position Summary :

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

Core Values and Competencies :

o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

o Keeps the good of the team or guest ahead of personal interests or gain.

o Displays humility and empathy in interactions with others.

o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

o Operates with a strong sense of urgency and adheres to NbC brand standards.

o Projects warmth, enthusiasm and optimism that attracts others.

o Builds positive, productive relationships with all team members.

o Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities :

Education, Certifications and Work Experience Requirements :

CELEBRATION CAKES VISION

Igniting joy, cultivating connections and serving our communities through cake with an unrivaled commitment to excellence.

TALKING POINTS

1. By this we mean we believe every guest deserves radical hospitality.

2. Celebration and handcrafted beauty.

3. Acts of service to benefit others.

1. By this we mean sincere engagement, be sweet, make a friend who looks forward to seeing you again, engaging in every opportunity to fulfill our guests’ needs and communities.

2. Being Guest Obsessed! (or having a Guest Obsessed Mindset)

1. By this we mean partnering with our communities no matter how big or small to reach success.

2. Deeply rooted, give back partnership, responsibility and purpose.

1. By this we mean unrivaled performance in terms of people, sales, and stewardship.

2. A passion to succeed with an intense drive and a sense of urgency.

xx

PIeb76c4028744-30511-38810317