Product Owner

Description

Summary

The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.

Key Responsibilities

1. Product Strategy, Vision, and ERP Alignment

• Enterprise Vision : Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
• ERP Domain Expertise : Act as the voice of the business users for mission-critical ERP (Enterprise Resource Planning) systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
• Value Maximization : Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.

2. Technical Product Ownership : GCP, Monitoring & Data

3. ITSM & Service Management Integration

4. User Experience & Security UI Design

Required Skills and Qualifications

Category

Must-Have Experience

Product & Agile

10+ years as a Product Owner / Manager; Expertise in Scrum / Agile ceremonies and Backlog management.

Cloud & Observability

Strong proficiency in Google Cloud Platform (GCP) and its native monitoring tools (Cloud Monitoring, Logging, Pub / Sub).

ITSM & Tools

Direct experience integrating monitoring / alerting platforms with ServiceNow (ITSM / ITOM). Familiarity with monitoring tools like SolarWinds .

Technical Acumen

Experience with data ingestion pipelines , defining security logging / alerting requirements, and working with complex application telemetry.

Domain Expertise

Experience within the ERP domain (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.

Design

Experience with UX / UI principles for technical platforms (e.g., dashboard design, defining information hierarchy).