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Call Center Agent (Tax / finance / banking / insurance / telecommunications)

Call Center Agent (Tax / finance / banking / insurance / telecommunications)

S R INTERNATIONAL INCPhoenix, AZ, US
30+ days ago
Job type
  • Full-time
Job description

MUST HAVES :

  • Candidates MUST be located within 1 hour of Phoenix or Tucson .
  • Candidates must be able to attend 1st day orientation in person .
  • Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7 : 45am to 5 : 15pm, Monday through Friday.
  • Training is an intensive 3 weeks from 8 : 30am to 5pm.
  • Spanish-speaking

SOAZ – Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)

Description

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business-related tax compliance, delinquency and

general information requests.

Responsibilities :

  • Answering incoming phone calls in a fast-paced environment
  • Resolving Tier 1 level issues
  • Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Submitting requests for payment arrangements
  • Documenting actions taken into multiple systems
  • Participating in all team engagement activities
  • Meeting performance expectations

    • Skills Required :

  • Strong ability to multitask
  • Basic use of Microsoft Word, Excel and Google Workspace
  • Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally
  • Great interpersonal skills
  • Retain knowledge easily
  • Creative in problem solving
  • Goal oriented
  • Organized

    • Experience Required :

  • Previous two positions should each be at least one consecutive year in a fast-paced call
  • center.
  • National call centers in industries such as finance / banking, insurance,
  • telecommunications (not technical support)

    • Experience Preferred :

    Experience with participating in process improvement activities

    Education Required :

    High school diploma or equivalent

    Education Preferred :

    Associate's degree or higher

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    Call Center Agent • Phoenix, AZ, US