Service Desk Analyst

Job Description

Job Description

Job Description :

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities :

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements :

MUST have 1 year or more of Customer Service experience

Must have approximately 1 year of Help Desk experience.

Must be local to bend OR

Exceptional communication skills with a strong focus on customer service.

Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.

Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word,

PowerPoint, Outlook).

Shift Availability :

Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications :

Proficiency in help desk support, Windows troubleshooting, and technical support.

Strong phone and communication skills.

Energetic and driven personality, a perfect fit for our team!

Experience Level :

Entry Level