Field Technician

Job Description

Job Description

SUMMARY

Installs, program, repairs, and performs moves, adds and changes to CCTV, Access Control, Communications and Network systems in support of customer operations.

Assists in the development and certification of field technicians and technician apprentices. Assist Management in the design of customer Networks, CCTV, Access Control, and Communications systems. Manages projects from a Field aspect when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties and responsibilities listed below. Other duties within the employee’s capability may be assigned. It is each employee’s responsibility to follow all policies, procedures and rules set by BlackHawk Datacom and to abide by any Federal, State or local laws and ordinances while representing BlackHawk Datacom.

• Assist in the Plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems.
• Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.
• Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.
• Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required.
• Trains, or assists in the training of, other technicians working toward higher levels of expertise.
• Assists in the design of special projects as required.
• Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests.
• Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.
• Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems.
• Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking / IP cameras, Wireless cameras, HD / UHD cameras, IR / Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s.
• Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks,
• Maintains a working knowledge of customer base and the industries in which they operate.
• Completes all BlackHawk Datacom Field Project Technician training and education requirements.

TECHNICAL KNOWLEDGE AND ABILITY

Expert knowledge or ability required in these technologies / functions :

Broadband VSAT C and KU-Band (Voice and Data)

Fixed Broadband Wireless Systems, licensed and unlicensed

Terrestrial RF systems in frequencies between 30 MHz and 6GHz

Telecommunications industry standards

Voice over Internet Protocol

Local and Wide Area Networking hardware

Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming.

Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service

Ability to lead other technical staff in the achievement of division goals

Ability to train other technicians working toward higher levels of expertise

SUPERVISORY RESPONSIBILITIES

Directs activities of field teams and directs technical staff in project manager’s absence. Sets the example of a professional field technician for subordinates to follow.

EDUCATION and / or EXPERIENCE

Bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate’s degree in electronics, communications or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

Job Type : Full-time

Salary : $24.00 - $36.00 per hour

Benefits :

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Vision insurance

Schedule :

8 hour shift

Day shift

Holidays

Monday to Friday

On call

Overtime

COVID-19 considerations :

Quarantining exposed employees. Testing required for any flu like symptoms.

Education :

High school or equivalent (Preferred)

License / Certification :

Driver's License (Required)

Work Location :

On the road

Typical start time : Typical end time :

This Job Is :

A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a high school diploma / GED

A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Company's website :

www.blackhawkdc.com

Company's Facebook page :

https : / / www.facebook.com / blackhawkdc /

Benefit Conditions :

Waiting period may apply

Only full-time employees eligible

Work Remotely :

COVID-19 Precaution(s) :

Remote interview process

Personal protective equipment provided or required

Temperature screenings

Social distancing guidelines in place

Virtual meetings

Sanitizing, disinfecting, or cleaning procedures in place

Work Location : On the road

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