Vibee - Communications Coordinator

THE ROLE

Vibee is seeking an enthusiastic and detail oriented Communications Coordinator to join the team. The ideal candidate will be responsible for the operational execution of our communication strategies. This role involves building and maintaining website content, assisting with copy creation, managing customer service communications, and handling various marketing and transactional communications. The Communications Coordinator will ensure timely and accurate delivery of messages across multiple platforms. This is not a remote position and is hybrid work schedule, based in our Las Vegas, NV office.

RESPONSIBILITIES

Content Management

Website Copy :

Build and update content on event micro-sites

Ensure all website copy is accurate, engaging, and aligned with the company’s brand voice

Focus on the construction, launch, and maintenance of Vibee micro-sites and Vibee.com platform

Copy Decks :

Assist in the creation and editing of copy decks

Collaborate with the Communications Manager to refine content as needed

Customer Service Communications Support :

Adjust and maintain customer service communications databases using Airtable

Ensure all customer service templates are current and consistent with brand guidelines

Email and SMS Communications

E-Newsletters and Marketing Emails :

Send e-newsletters and other marketing communications through platforms like SendGrid and Hive

Draft, format, and schedule email campaigns to ensure timely delivery

Transactional Communications :

Handle the distribution of transactional communications (e.g., purchase confirmations, event reminders) through relevant platforms

Ensure transactional messages are clear, accurate, and on-brand

SMS Communications :

Send out marketing and transactional SMS communications through platforms such as Attentive

Segment recipient groups to target the correct audience effectively

Segmentation and Targeting

Recipient Segmentation :

Process and segment recipient groups based on criteria such as demographics, behavior, and engagement

Ensure targeted communications reach the intended audience to maximize impact

Operational Execution

Deadline Management :

Ensure all communications are executed and delivered on time

Coordinate with team members to meet project timelines and deadlines

Collaboration and Coordination

Team Collaboration : Work closely with the Communications Manager to implement communication strategies. Assist in gathering content and feedback from various departments to enhance communication efforts

Quality Assurance

Proofreading and QA :

Review all communications for accuracy, clarity, and consistency

Perform quality checks to ensure that all messages are free of errors and align with brand standards

Continuous Improvement

Feedback and Optimization :

Gather feedback on communication performance and suggest improvements

Stay informed about industry trends and best practices to enhance communication effectiveness

Support hiring, onboarding and training various team members

Train and provide support in onboarding team members, clients, vendors and partners when needed

All other projects and initiatives as identified

Other duties as required

QUALIFICATIONS

Proven experience in a communications role, preferably in the entertainment industry

Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools

Strong project management and organizational skills

Ability to work independently and manage multiple projects simultaneously

Ability to navigate the internet as a communication and research tool

Professional level of verbal and written communication skills

Possess a strong work ethic with a high sense of responsibility in an ever-changing environment

Must be able to handle sensitive matters and exercise excellent judgment

Ability to work independently and within a team to juggle multiple prioritized tasks

Bachelor’s degree or equivalent experience

WORK ENVIRONMENT

Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations

May sit for extended periods of time and work in drastic temperature climates onsite at our events

Must be willing to work during evening and weekend hours, as required, to meet deadlines

Must be willing to travel as required both domestically and abroad, if required

Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Must have a current passport and be able to travel worldwide without restrictions

Must be able to work in open concept office space

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.