Loan Servicing Specialist - Indirect

Job Description

Overview

The Loan Servicing Indirect Specialist is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding.

Essential Functions

Partner with third party vendors and agencies

Review and send customer correspondence

Ensure accuracy of information

Provide excellent customer and business unit support service

Maintain knowledge of job specific products and services

Interact as appropriate with other business units within the bank

Manage work queues / workflows as needed

Support for testing of new products and services

Identify and resolve customer service issues '

Perform all duties required for the funding of indirect loans, including document review

Meet SLA's

Partner with vehicle specialists as required to assure proper documentation for securing collateral

Ensure compliance of loan packages received for funding

Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Partner with vehicle specialists as required to assure proper documentation for securing collateral

Preform relevant administrative duties as required

Review appropriate departmental records and processes

Ensure total quality of work preformed

Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Ensure compliance with Northwest's policies and procedures, and Federal / State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.