ADRC Client SpecialistJefferson Council on Aging • Metairie, LA, US
ADRC Client Specialist
Jefferson Council on Aging • Metairie, LA, US
7 days ago
Job type
- Full-time
Job descriptionProvide exceptional customer service to create a welcoming and supportive environment. Respond to client calls, offering resource information and completing intake for JCOA services. Collect accurate details to assess callers’ needs and explore both short- and long-term solutions. Confirm understanding with the caller and summarize their requests clearly. Maintain strict confidentiality of all client information. Comply with JCOA policies and procedures, including the Vehicle Management Policy. Supervisory Responsibilities : None. Demonstrated excellence in telephone communication and interviewing, with strong active listening skills. Ability to multi-task effectively, manage multiple calls, and maintain accurate, detailed records. Strong oral and written communication abilities. Capacity to work respectfully and effectively with diverse populations, including seniors, individuals with disabilities, and caregivers. Preferred knowledge of Medicare, Medicaid, and community-based long-term care programs. Valid Louisiana driver’s license, reliable vehicle, and required liability insurance. Successful completion of background clearance required. Computer Skills Proficiency in Microsoft Office Professional Suite (Word, Excel, Access, Publisher, PowerPoint, Outlook). Internet navigation and database use. Strong word processing and data entry skills. Ability to sit, stand, bend, walk, speak, and use hands for various tasks. Occasional need to stand and reach overhead. Capability to lift and move items weighing up to 30 pounds. Vision requirements include the ability to adjust focus as needed. Reasonable accommodations will be provided for individuals with disabilities.
Job Description
Job Description
Summary
The ADRC Specialist supports the ADRC Coordinator by providing telephone counseling and intake services to help clients identify and access long-term care programs. This position serves as a vital link for seniors, individuals with disabilities, families, and caregivers across Jefferson, St. Charles, St. James, and St. John Parishes, connecting them with appropriate services, resources, and care options.
Education & Experience
- High school diploma required.
- Education or experience in a human services-related field preferred.
Essential Duties and Responsibilities
Qualifications
Work Environment & Physical Demands
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Client Specialist • Metairie, LA, US
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