Head, Service Delivery

Head Of Service Delivery

Location : Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities

• Supervise the Service Delivery Managers and other resources within the Security Services team
• Prepare and deliver the service and maintenance proposal during bids
• Formalise service requirements, cost of ownership and integrated logistic support of the Solution
• Define the architecture / organisation of the service and the associated service infrastructure
• Allocate service requirements to the various actors of the organisation for support
• Validate Service Deployment Readiness and the Obsolescence Management Plan
• Responsible for the resources to deliver the services
• Ensure that the teams meet all the Service Level Agreement (SLA)
• Gather installation requirements during the bid phase from customer and engineering team
• Write the installation SOW for procurement to look for M&E subcontractor to deliver the works
• Allocate resources to manage the installation work package during project phase

Requirements

10 years of working experience in the maintenance of Critical System with SLA in the management capacity

20 service support staffs and sub-contractors

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference for a safer, greener, and more inclusive world.