Manager of Care Navigation

A company is looking for a Manager, Care Navigation to lead and grow their Patient Care Specialist team.

Key Responsibilities

Lead, coach, and develop a high-performing Patient Care Specialist team to deliver exceptional patient experiences

Oversee daily team operations, ensuring efficient and compassionate management of patient cases

Establish and evaluate performance metrics to ensure goals are met and exceeded

Required Qualifications

5+ years of experience in patient navigation, care coordination, or digital health operations

3-5 years of people management experience in healthcare or customer support environments

Strong organizational and data-driven skills for monitoring performance

Ability to handle confidential patient information with discretion and commitment to HIPAA compliance

Experience with self-funded employer benefit plans or bundled payment models is a plus