D365 CRM Functional Consultant

Job Description : Onsite in Charlotte, NC

• Must have Dynamics 365 CE / CRM experience
• Functional experience with Dynamics 365 – especially in user workflows, data handling, and configuration.
• Strong stakeholder management and communication skills – ability to engage cross-functional teams and drive alignment.
• Experience in user onboarding and training delivery – preferably in GenAI, digital transformation, or enterprise platforms.
• Hands-on testing coordination and defect triaging – familiarity with agile testing cycles, UAT, and issue resolution.
• Change management expertise – including impact analysis, communications, and adoption strategies.
• Data collection and validation capabilities – able to structure intake, ensure data integrity, and synthesize insights for program tracking.