Field Service TechnicianAquaria • Austin, TX, US

Field Service Technician

Aquaria • Austin, TX, US

10 days ago

Job type

Full-time

Quick Apply

Job description

About Aquaria

Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.

Aquaria has created proprietary technology that harvests clean water from the air for entire communities. We envision a future where Aquaria can sustainably supply entire cities with energy from the sun and water from the air.

Disruptions to clean water access are among the main ways we suffer from the effects of climate change, and access to clean water remains one of the most pressing global challenges. Today, more than 2 billion people lack access to safely managed drinking water services, and this problem is worsening.

Aquaria is backed by top Silicon Valley investors, including Softbank Mistletoe, Soma Capital, Bow Capital, Ciri Ventures, HF0, and former House Majority Leader Dick Gephardt. Aquaria was part of the 2023 Fast Co. World Changing Company of the Year award in multiple categories.

The Opportunity

Aquaria is redefining how homeowners and businesses source clean water, drawn directly from the air.

To support our rapidly growing customer base, we’re hiring our first Field Service Technician. This position is for a hands-on, mechanically minded problem solver who enjoys working in the field, engaging directly with customers, diagnosing and resolving technical issues across electrical, mechanical, water, and HVAC systems.

While this is not a software / IT position experience using computer-based tools (including ChatGPT) is a plus. If you’re excited about this position but don’t meet every requirement, we’d still love to hear from you.

This position is ideal for candidates with backgrounds in :

HVAC
Electrical
Plumbing
Appliance repair
Solar / renewables installation
General mechanical troubleshooting
Field service or facilities maintenance

As our first hire in this function, you'll play a critical role in shaping how Aquaria provides field customer service. You will perform maintenance, troubleshoot units, complete pre-sale site surveys, assist with installations, and support customers both on-site and remotely. You will also help build internal documentation, SOPs, and service processes as we scale.

What You’ll Do

Field Service & Customer Support

Serve as the first-line responder for inbound service calls, texts, and support tickets

Perform on-site visits for repairs, diagnostics, and scheduled preventive maintenance

Troubleshoot mechanical, electrical, water flow, and environmental issues

Clearly communicate findings, next steps, and service expectations to customers

Update service tickets, document issues, and maintain accurate case history

Work cross functionally with product and engineering teams

Determine when to escalate issues to Technical CSM or engineering

Pre-Sale & Installation Support

Conduct pre-sale site surveys : electrical access, drainage, humidity / temperature conditions, installation viability

Assist in installation appointments to ensure quality and adherence to standards

Provide real-time field feedback that informs product design and installation updates

Collaborate with Sales, Operations, and Engineering on customer handoff and technical requirements

Documentation & Continuous Improvement

Contribute to technical guides, troubleshooting trees, installation SOPs, and video tutorials

Share patterns and insights from the field to improve product reliability

Help refine and build a scalable service model and workflow

Assist with training new employees, contractors, and installation partners

What Makes You a Great Fit

2+ years of experience in HVAC, electrical, mechanical, plumbing, appliance repair, or field service

Strong hands-on technical troubleshooting ability

Proficiency with multimeters, basic hand tools, and diagnostic equipment

Comfort reading and interpreting wiring diagrams, schematics, and installation manuals

Strong communication and customer-facing professionalism

Reliable vehicle and and valid driver’s license / insurance capable of transporting tools and small parts

Ability to lift up to 50 lbs and work in outdoor environments when needed

Tech-comfortable : able to use a ticketing system, phone / tablet apps, and ChatGPT for workflow support

Preferred : Experience working in a startup or fast-moving environment

Preferred : Prior field service experience with water systems, air conditioning, or dehumidification equipment

Preferred : Experience documenting fixes and contributing to SOPs

We Value

Proactive and self-sufficient — you enjoy solving problems independently

Calm and professional — especially when assisting customers under stress

Curious — you want to understand how things work and get better over time

Organized — you manage your schedule efficiently and keep good records

Mission-driven — you care about sustainability, reliable water access, and making a real impact

Why Join Aquaria

Be part of a groundbreaking solution in climate and water tech

Build a function from the ground up as our first field technician

Significant ownership in shaping how we support customers at scale

Opportunity to grow into leadership or specialized roles as we expand

Benefits

OT eligibility

Mileage / vehicle stipend

Tools / PPE

Training time paid

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Field Service Technician • Austin, TX, US

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