Intern : End User Support Analyst- Summer 2026

Intern : End User Support Analyst- Summer 2026

Location

US-NC-Hickory

ID

2025-2078

Category

Administrative

Position Type

INT- Intern

Overview

5 / 26 / 26- 8 / 6 / 26

Hybrid Schedule- M / F Remote, Tues / Weds / Thurs in office

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Follows and recommends improvements to all IT standard operating procedures

• Maintains documentation, inventory records, incident and change records, researches incidents, and implements corrective actions
• Works closely with End Users
• Enters all contacts to the Support Center in the application including detailed problem / request descriptions with relating error messages, steps to recreate errors, screen shots or completed forms
• Installs software
• Troubleshoots and resolves issues with computers, applications and peripheral equipment
• Updates and creates reports.
• Coordinates with other IT teams when necessary to solve and prevent problems

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS

Education

Troubleshooting hardware and software

Abilities

Work patiently and politely with users to solve problems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.