Dispute Initiation Associate

Job Description

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements :

FCBI is an equal opportunity employer.