Quick Lane Manager

We are always looking for bright motivated and energetic professionals to add to our world-class team. Our dealership works as a team and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers then we want to get to know you!

Contact us for the latest employment opportunities and to schedule an interview with our general manager.

Job Description

The Quick Lane Manager oversees the daily operations of the Quick Lane Service Department ensuring that all maintenance and light-repair work is performed efficiently accurately and with outstanding customer service. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for mentoring technicians and service advisors.

The ideal candidate will bring experience in service management or lane leadership excellent communication skills and a drive to create a smooth customer-focused experience from start to finish.

Responsibilities

Manage day-to-day operations of the Quick Lane department

Supervise coach and develop service advisors and technicians

Ensure all maintenance work meets Ford and dealership standards

Monitor workflow productivity and customer satisfaction

Schedule and assign repair orders to technicians based on skill and workload

Oversee parts ordering and ensure timely availability for scheduled services

Maintain a clean organized and efficient service environment

Resolve customer concerns promptly and professionally

Track key performance metrics and drive department profitability

Collaborate with the Service and Parts Managers to improve processes and service flow

Qualifications

Previous experience as a Quick Lane Manager Service Advisor or Team Lead preferred

Strong leadership and communication skills

Ability to multitask and manage a busy service lane

Knowledge of basic vehicle maintenance and repair procedures

Experience with DMS or CRM systems (Dealertrack CDK or Reynolds & Reynolds preferred)

Customer-first mindset with strong problem-solving skills

Valid drivers license and clean driving record

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1