Program Manager - MSP

POSITION TITLE : Program Manager

LOCATION : Rochester, NY

COMPENSATION : $70,000 - $75,000

GENERAL JOB DESCRIPTION :

The Program Manager is responsible for delivering operational support and oversight for one or more client accounts, ensuring a high level of service and consistent program performance. This role fosters strong relationships with contingent workers, client managers, key stakeholders, and internal teams. The Program Manager may be based onsite with the client, depending on program needs

RESPONSIBILITIES & EXPECTATIONS :

• Serve as a trusted liaison between Eastridge MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
• Maintain and update documentation on policies, procedures, and program-specific workflows.
• Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
• Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
• Facilitate onboarding and new hire orientation sessions as needed.
• Address employee relations matters with discretion and confidentiality.
• Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
• Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
• Prepare HR and workforce-related reports as requested
• Investigate and resolve payroll and billing issues in collaboration with suppliers, the

client, and internal teams.

MINIMUM REQUIREMENTS :

Administration, or related fields.

It would be great if you had these :

PERKS & BENEFITS :

At the center of Eastridge Workforce Management's values is the belief that the most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for their great work, we offer the perks and benefits listed below.

WHAT MAKES EASTRIDGE WORKFORCE MANAGEMENT DIFFERENT :

Eastridge Workforce Management, A Workwell Company, is a leading provider of human capital management (HCM), Employer of Record (EOR). Managed Service Provider (MSP), and Vendor Management Systems (VMS) services.

With a comprehensive portfolio of solutions designed to help businesses navigate the complexities of global and flexible workforce management, we serve a diverse range of clients, from small businesses to large multinational enterprises.

By providing flexible, compliant, tech-enabled and scalable workforce solutions, we empower businesses to thrive in today's dynamic labor market.

Why Eastridge : https : / / www.linkedin.com / company / ewm-workwell / posts / ?feedView=all

INDHR

Eastridge respects the privacy of our applicants and employees. For information on the categories or personal information we collect and the business purposes for using the same, please see the Eastridge Notice of Data Collection and Processing. Eastridge's Privacy Policy may be found on www.eastridge.com.