Hybrid Customer Care Representative

Title : Hybrid Customer Care Representative

Pay Rate Range : $17-18.90 / hr.

Employment Type : Contract

Estimated End Date : May 2026

Schedule : Full-time, Monday Friday, 7 : 00 AM 4 : 00 PM AZ Time (Onsite every Wednesday; subject to change)

Location : Phoenix, AZ 85040

Job Code : 1458071

Tekberry is looking for a highly qualified and motivated Customer Care Representative to work onsite with our client, a top-tier global automotive company. This is a full-time contract role with the possibility to extend or convert based on performance and business needs. As a Tekberry W2 employee, you will have access to health benefits including dental and vision.

Responsibilities :

Make outbound calls and send follow-up emails to clients regarding the status of their active and priority orders.

Work from a defined list of assigned cases, ensuring each client receives a timely and accurate update.

Document all interactions, notes, and updates in internal systems with accuracy and attention to detail.

Track order progress, escalate issues when appropriate, and maintain strong communication with internal teams.

Provide exceptional customer service while maintaining professionalism during high-volume outreach.

Assist with any additional administrative or service-related tasks as directed by leadership.

Must-Have Qualifications :

Customer service experience required; call center experience strongly preferred.

Ability to manage a high volume of outbound calls and emails.

Strong multitasking and problem-solving capabilities in a fast-paced environment.

Excellent verbal and written communication skills.

Experience using Microsoft Excel and Outlook preferred.

Strong attention to detail with the ability to accurately record customer interactions.

Must be able to work onsite every Wednesday (subject to change).

Eligible to work in the U.S.

Skills & Abilities : Customer Focus

Time Management

Active Listening

Accuracy & Attention to Detail

Verbal and Written Communication

Problem Solving

Resilience & Adaptability

Relationship Building

Organizational Skills

We need hard-working, reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people, and we look forward to a conversation with you about this job!

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