Guest Service Supervisor

Job Description

Job Description

Description :

Job Title : Guest Service Supervisor

Job Code : 402020

Department : Rooms

FLSA Status : Non-Exempt

Reports To : Guest Service Manager

Position Summary :

Sheraton Denver West Hotel, managed by Dreamscape Hospitality, is seeking a professional and service-driven Guest Service Supervisor to lead our front desk team. In this role, you will oversee daily operations at the front desk, ensuring a seamless guest experience from check-in to check-out. You will mentor and support team members, handle guest concerns with care, and uphold our standards of hospitality.

Key Responsibilities :

• Supervise, train, and schedule front desk associates to ensure efficient and courteous service.
• Lead by example in providing exceptional guest service during check-in, check-out, and throughout the stay.
• Resolve guest issues or complaints promptly, professionally, and empathetically.
• Maintain accurate records and ensure proper handling of payments, including cash and credit transactions.
• Ensure the front desk area is clean, organized, and always guest-ready.
• Partner with other departments (Housekeeping, Engineering, Food & Beverage) to coordinate and elevate guest experiences.
• Assist with implementing front office procedures and ensure adherence to hotel policies.
• Support hotel promotions, upselling efforts, and Bonvoy enrollment initiatives.
• Maintain a strong understanding of Marriott brand standards and service expectations.
• Ensure proper use of hotel management systems (e.g., LightSpeed, GXP, Mobile Dashboard, QPower, Quore, M-DASH, GuestVoice) and reporting tools.

Qualifications :

Compensation :

Equal Opportunity Employer :

Dreamscape Hospitality is proud to be an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all associates. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or age.

Disclaimer :

This job description is not intended to be all-inclusive. The associate may perform other related duties as assigned by management. Dreamscape Hospitality reserves the right to revise job duties or responsibilities as business needs evolve.

Requirements :

Physical Requirements :