Customer Retention Sales Manager

Customer Retention Sales Manager

Remote | 100% Commission | Leadership Opportunity

About The Rustman Agency

The Rustman Agency is a fast-growing, client-focused life insurance brokerage helping families across the country protect their financial futures. We specialize in life, final expense, and mortgage protection insurance. Our mission is rooted in integrity, service, and long-term impact—for both clients and agents.

Position Overview

We’re seeking a Customer Retention Sales Manager to lead and grow a team focused on client loyalty, satisfaction, and policy renewals. In this fully remote, 100% commission-based role, you’ll be responsible for ensuring existing policyholders remain protected, engaged, and supported—while also developing the skills of a high-performing retention team.

This is an ideal role for a relationship-driven leader with a strong background in sales, service, or client management.

Key Responsibilities

Lead a remote team focused on client satisfaction and retention

Develop strategies to reduce policy cancellations and increase renewals

Support agents in conducting policy reviews and value-based conversations

Personally manage high-impact or escalated client accounts

Identify and act on upsell or cross-sell opportunities

Track team performance, provide coaching, and improve retention metrics

Collaborate with sales and service departments for a seamless client journey

Maintain accurate records of all client communications and outcomes

What We Offer

💼 100% Commission-Based Income – Uncapped earnings and leadership bonuses

🏠 Remote & Flexible Work – Manage your team from anywhere

📈 Leadership Growth Track – Clear advancement opportunities

🤝 Mentorship & Support – Ongoing coaching and leadership development

🌱 Mission-Driven Culture – Join a team focused on helping families thrive

Qualifications

2+ years in sales, client retention, or account management

Prior leadership or management experience preferred

Excellent communication, problem-solving, and interpersonal skills

Comfortable working independently in a virtual setting

Proficient with CRM tools and remote communication platforms

Life & Health Insurance License (or willingness to obtain within 30 days)

Lead with purpose. Serve with integrity. Grow with impact.

Apply today to become a Customer Retention Sales Manager with The Rustman Agency .