Universal Banker

Universal Banker I

Small enough to care. Big enough to deliver.

The Universal Banker I role is an entry level retail banking role responsible for conducting banking transactions and serving bank customers. Establishes and updates retail services that meet the customer's need, resolves complaints and offers appropriate resolutions. Opens basic deposit accounts as needed.

Responsibilities

• Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
• Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
• Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
• Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
• Overcomes customer concerns and resolves any complaints related to deposit account transactions.
• Assists customers with a variety of retail service needs including but not limited to :

Personal ATM / Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);

Qualifications

The Perks!

Competitive base compensation with additional performance-based incentives (incentives vary depending on role)

Career development and continuous learning opportunities

Paid Time Off, Paid Holidays, Parental / Grandparent Leave, and more

100% vested 401(k) Retirement Plan with 6% company match

Medical, Dental, and Vision insurance

Flex spending plan & Health savings accounts with employer contribution

Student Loan Debt Reduction Program

Employer provided group life insurance with option to purchase additional life insurance for you and your family members

Employer provided long term and short term disability insurance

Additional Insurance options to meet your personal needs : Critical Illness and Accident insurance, and Hospital Indemnity

Wellness Program

Free banking services and other financial services discounts

Take Your Dog to Work Day in June

Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.