Job Title : I T Technician
Location : Sarasota or Jacksonville, FL
Industry : Managed IT Services / Information Technology
Job Description : Theoris Services is assisting our client in their search for a skilled and experienced IT Technician to join a dynamic IT team. Our client is a leading Managed Service Provider (MSP) focused on simplifying technology infrastructure, enhancing productivity, and securing digital assets for businesses of all sizes.
The ideal candidate will bring strong technical capabilities, a solid understanding of IT infrastructure, and a proven ability to provide exceptional support to end-users. This role involves hands-on work across hardware, software, and systems to ensure optimal performance and rapid issue resolution.
Responsibilities :
- Provide first- and second-level support for hardware, software, and network issues, escalating when necessary.
- Install, configure, and maintain operating systems and productivity applications.
- Monitor and manage IT systems including servers, networks, and cloud services.
- Perform regular system maintenance, updates, and security checks.
- Assist with the deployment and configuration of new hardware and software.
- Create and maintain documentation for systems, procedures, and user support.
- Train end-users on software applications and IT best practices.
- Collaborate with IT team members to support ongoing projects and technical initiatives.
Requirements :
Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).Minimum of 3 years of experience in an IT support role, with at least 2 years in a technical capacity.Proficient in :Windows and macOS operating systemsMicrosoft Office 365 (Word, Excel, PowerPoint, Outlook)Remote desktop tools (TeamViewer, AnyDesk)Network tools (Wireshark, SolarWinds)Virtualization platforms (VMware, Hyper-V)Ticketing systems (ServiceNow, Autotask)Antivirus and endpoint protection (Symantec, McAfee)Strong knowledge of TCP / IP, DNS, DHCP, and VPN.Excellent troubleshooting skills and ability to work under pressure.Strong communication skills, with the ability to explain technical concepts to non-technical users.Relevant certifications such as CompTIA A+, Network+, or MCSA are a plus.Best-In-Class Benefits
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including :
Robust Health Insurance401(k) PlanPTO AccrualPaid HolidaysExcellent Cash-Based Referral Program