Outbound Sales Representative

Job Title : Outbound Sales Representative (OBSR)

Major duties classification : Non-Exempt / Non-bargaining position may be located remote.

A leading company in the telecommunications industry that is dedicated to growing its network footprint, its product portfolio and its most important asset - it's people - in order to meet the needs of our business customers and partners of every size. Fidium offers a collaborative environment, growth opportunities, best-in-class travel incentive, world-class sales conference, aggressive compensation structure and industry leading benefits package that starts on day one. We believe it all starts with culture! If you're a dynamic sales professional who is exited about driving results and impact in the market, Fidium is the place for you.

The OBSR is responsible for the acquisition of new logo customers in the small and medium business segments. The OBSR accomplishes this through strategic, campaign driven outbound contact to on-net and near-net fiber prospects.

Responsibilities :

• Drives small and medium business customer acquisition through outbound contact and various lead sources in a fast-paced environment.
• Executes the strategic build process and other capital strategies to identify near-net opportunities that require network builds; communicates required pricing thresholds and implementation process associated with network construction.
• Maintain a professional, consultative sales process to ensure the best fit of products and services for small and medium business prospects; maximizing revenue and profitability for the company, and competitive advantages compared to other service providers, while maintaining the highest ethical standards.
• Consistently achieve a monthly sales quota with various targeted metrics.
• Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
• Effectively balance new lead generation versus follow up efforts.
• Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
• Handle all prospects with courtesy and professionalism; establish and maintain a high level of prospect satisfaction in all interactions.
• Ability to work as part of a sales team, collaborate and share successes and challenges and continually foster a positive environment.
• Critical thinking and problem-solving skills are a must as they will be a staple of the sales process as well as within the team dynamic environment.
• Engages sales engineering resource to properly solution customers.
• Leverages outbound calls, inbound calls, video meetings, email, chat and other medium to acquire sales.
• Engages in deep discovery with all prospects to determine the appropriate disposition of the opportunity and proactively transfers leads to other sales groups when deemed out-of-scope.
• Leverages all sales technology tools : sales engagement platform, network mapping application, CRM, sales engagement platform, etc. to maximize sales efficiency and outcomes.
• Order data entry - inputs orders in multiple OES-s, tracks each customer through to install and maintains customer database in CRM and other systems.
• Subject matter expert the industry, customers and competitors and market developments as well as all CCI promotions, pricing, simple and complex products, systems, marketing tactics and value proposition related to small and medium business segments.
• Ability to work independently and remotely. Reports for work remotely from their primary residence and engages in on camera video meetings, both internally and externally, in a distraction free environment in business casual attire.
• Must be able to multi-task, being on the phone and working with various systems including qualification, pricing, POS, internal and external chat, etc. as needed.
• Performs all other duties assigned.