Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
How you'll make an impact
- Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, Gallagher Global Brokerage, HR Consulting, Voluntary Benefits, etc.)
- Responsible for Client Service Cycle
- Independently manage accounts increasing in complexity and funding type based on experience
- Maintains direct account responsibility and is a strategic relationship manager and client liaison
- Accountable for 95% retention on assigned group of clients
- Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
- Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
- Independently address and resolve internal and external challenges
- Keep clients well-informed of compliance related issues
- Identify client needs, provide solutions while leading and managing strategic objectives for clients
- Work with account management team to ensure compliance with local Gallagher office and corporate standards
- Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
- Leverage Gallagher resources, available tools, established work products and advanced knowledge, maximize efficiency and effectiveness in client deliverables
- Manage client and vendor expectations to ensure timely delivery of requests
- Drive and foster innovation; don't be satisfied with the status quo! Generate new and practical ideas, always look to improve current processes and procedures
- Maintain up-to-date records in Document Management System (DMS) and Gallagher's Client Management System (Benefit Point)
- Comply with Gallagher's processes and office initiatives
- Complete training and professional development to gain understanding of the insurance industry and Gallagher Benefit Services (GBS) processes
- Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
About You
Required :
Bachelor's degree and 3 years related experienceHigh School Diploma / GED and 8 years related experience required.License required.Work Traits :
Excellent verbal and written communicationFeels comfortable in giving and receiving constructive feedbackDevelops professional relationships with internal and external stakeholdersTrains and develops lower-level staff, manages and assigns work, meets deadlines, works collaboratively as well as independentlySupervises the sale of products / services by enhancing sales or services to prospects and existing accountsHas an enhanced understanding of general business and financial conceptsConstantly seeks to improve personal efficiency and productivityClarifies priorities / requests and follows through on commitmentsProactively takes on additional responsibilities in support of the teamOversees Client Service Cycle and renewal processAccountable for compliance of GBS standardsActively seeks to develop and enhance professional skillsDemonstrates composure, stamina and resilience under pressureBuilds knowledge of Gallagher tools, systems and shared resourcesIs willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and GallagherAccountable for managing client relationship by serving as a strategic relationship partner and client liaisonIs able to adapt quickly to a variety of circumstances, and change approach when necessaryLI-MB1
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :
Medical / dental / vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include :
Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.