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Customer Service Representative
Customer Service RepresentativeStaffmark Group • Wilmington, OH, United States
Customer Service Representative

Customer Service Representative

Staffmark Group • Wilmington, OH, United States
30+ days ago
Job type
  • Full-time
Job description

People Can Be... People. Good Thing You're a Pro at Dealing with Them

Still searching " customer service jobs near me"? Look no further. Our clients are

always on the hunt for friendly, fast-thinking pros-like you.

What's in It for You :

  • Fair Weekly pay you can count on
  • Medical, dental, and vision coverage
  • Optional 401(k)-because your future matters
  • Referral bonuses-share the opportunity, earn extra cash
  • Great people

This Role's a Match If You :

  • Love talking to people and finding the right fix
  • Bring a helpful, upbeat vibe to every conversation
  • Can juggle tasks like a customer service ninja
  • Stay cool when things get hectic
  • Learn fast and don't shy away from new systems
  • Responsibilities :

  • Do inbound and outbound calls and assist customers with questions, orders, and issues
  • Handle emails and live chats with a helpful, can-do attitude
  • Troubleshoot problems and find fast, friendly solutions
  • Document all customer interactions clearly and accurately in the system
  • Stay up to date on product knowledge, services, and system updates
  • Escalate complex issues to supervisors when needed
  • Follow up on customer concerns to ensure satisfaction
  • Meet daily performance goals for call volume, resolution time, and quality
  • Collaborate with teammates to keep things running smoothly
  • Represent the company with professionalism and positivity-every time
  • Requirements :

  • High school diploma or GED required
  • Previous customer service or call center experience (2+ years)
  • Clear communication skills-both spoken and written
  • Patience, empathy, and a calm presence under pressure
  • Tech-savvy : able to navigate computer systems and multitask
  • Reliable, punctual, and ready to show up for your team
  • Great listening skills and a solution-first mindset
  • Able to work in a fast-paced, team-driven environment
  • A positive attitude and a desire to help people-every single day
  • If this sounds like you, apply today-we're ready when you are!

    "I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR West Chester, OH

    Join a Team That Works for You

    At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, a $23.62B HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

    With 55+ years of experience and a track record of putting 175,000+ people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

    Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

    After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

    About Staffmark

    Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

    All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

    To read our Privacy Notice for Candidates and Employees / Contractors, please refer to our Privacy Notice for Candidates and Employees / Contractors .

    By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and / or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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    Customer Service Representative • Wilmington, OH, United States

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