Customer Service Representative

Job Description

SUMMARY

Responsible for reviewing and processing purchase orders; placing follow-up calls and running multiple order reports. Managing incoming customer calls and emails to identify and assess customer needs to achieve satisfaction.

PRIMARY RESPONSIBILITIES

1. Receive and process Purchase Orders.

2. Handle order approvals checking for accuracy, change requests and release of orders.

3. Enter new parts in Epicor10 program and handle drawings requests.

4. Answer incoming calls, gather information concerning the status of existing orders.

5. Manage and notate orders with all communications and updates.

6. Handle phone transactions quickly and courteously.

7. Maintain order reports on a weekly basis.

8. Handle and manage product and delivery issues, process credits and returns.

9. Assist and support the Sales team with product quotes and freight estimates as needed.

10. Keep open and professional communication with all levels of the organization.

11. Maintain a good record of attendance and punctuality.

12. Work closely with production and shipping departments on existing orders.

KNOWLEDGE AND SKILL REQUIREMENTS

1. One to two years of experience.

2. Bachelor's degree preferred, may substitute appropriate experience in lieu of degree.

3. Strong computer skills. Knowledge of MS Office, Outlook, Word, Excel, PowerPoint.

4. Excellent written and oral communication skills required.

5. Excellent time management and organizational skills.

6. Professional appearance and demeanor.

7. Ability to prioritize and follow through on multiple tasks / projects.

8. Must be self-motivated, positive, and energetic.