Desktop Support Specialist (Pittsburgh)

Job Title : IT Desktop Support Technician

Locations : Pittsburgh, PA

Pay : $19 - $22 / hour

Zip Code : 15275

Job Type : Full time

Job Description :

Laptop / desktop imaging & driver / BIOS updates

Setting appointments with users to handover new devices & take existing devices Excellent customer service / communication skills

Complete at a minimum the following customer appointment tasks during the hardware exchange :

Signing into the device

Signing into zScaler

Signing into M365 and having data sync from the Cloud

Mapping network drives

Setting up printers

Installing any custom software

Copying over any local data (ie. Browser favorites, files saved to HDD etc.)

Skills / Experience :

Desktop support : 1 year (Required)

Imaging

We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.