Director of Member Services

Director Of Member Services

At SafeRide Health, we drive change by ensuring transportation is never a barrier to care. As Director Of Member Services, you'll lead a growing, multi-faceted team responsible for call center operations, escalations, quality assurance, and specialized service programs. In this role, you'll design scalable processes, mentor leaders, and partner across departments to deliver compassionate, timely, and exceptional support to our members. This is an opportunity to shape the experience for millions of rides each year, while building the infrastructure that fuels SafeRide's next stage of growth.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop Member Services leaders across all functions.
• Build career pathways and professional growth opportunities for managers and supervisors.
• Foster collaboration and alignment across supervisors, managers, and specialists.

Operational Excellence

Member Experience & Quality

Innovation & Growth Enablement

Stakeholder Representation

Mindset And Values We're Looking For

Required Qualifications

Preferred Qualifications

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including :

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.