Batch Processing Operator

Description :

Midwest Family Mutual Insurance Company has a

part-time

position available for a

Batch Processing Operator

who is responsible for monitoring and responding to daily and month-end cycle processing activity, performing pre-cycle checks / tasks as well as post-cycle checks / tasks.

The Cycle Operator’s role is to perform and record various checklist items pre-cycle processing, during cycle processing and after cycle processing to ensure that all automated tasks occurred as expected and were completed and logged appropriately. This role includes issue identification and communication with designated IT staff if any issue should take place as well as working with that staff member to resolve and resume the cycle processing steps.

Additionally, communication post-cycle with designated IT staff is required to confirm completion of activities and report on anything that occurred during the cycle process that is out of the ordinary with any steps taken to resolve.

This individual will apply communication, analytical and problem-solving skills to help identify, communicate and resolve cycle processing issues, suggest new features / efficiencies as well as interact with key IT staff in order to maximize the benefit of IT systems investments.

The work hours are evenings between 9 : 30 PM to 10 : 45

• PM Central (Sunday through Thursday daily including holidays) and 6 : 30 PM to 10 : 45
• PM Central (on the last day of the month, regardless of day of the week / holiday).
• The end time will vary based upon the cycle activity occurring on a particular day but is typically less than 2 hours each daily cycle and 4 hours each month end cycle (averaging 6 to 9 hours per week).

Requirements :

Batch Cycle Monitoring & Execution :

Perform pre-cycle checks and document results

Communicate immediately with designated IT staff when any pre-cycle check does not pass

Monitor batch cycle processing activity to

confirm each step runs as scheduled and designed

Communicate and work with designated IT staff in a timely manner should any cycle processing activity occur in error or as expected

Perform post-cycle checks and document results

Provide daily communication to designated IT staff summarizing cycle results and any irregularities

Education & Certification

College degree, AAS degree or Programming Certification – completed or in progress

1-3 years equivalent work experience

Knowledge & Experience

Proven experience in a similar work environment

Understanding of Windows desktop operating systems

Hands-on software troubleshooting experience

Knowledge / practical training of applicable data privacy practices and laws

Experience at working both independently and in a team-oriented, collaborative environment is essential

Personal Attributes

Flexible and adaptable in regards to learning and understanding new technologies

Strong written and oral communication skills

Strong interpersonal skills

Highly logical

Technically proficient

Highly self-motivated and directed

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to work both independently and in a team-oriented, collaborative environment

Strong customer service orientation

Work Conditions

Remote work from home environment

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices

Some travel may be required for the purpose of off-site software training and / or team meetings

Physically able to participate in training sessions, presentations, and meetings

Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals

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