Customer Development - Inside Sales

Customer Development Representative

At LendingClub, we take pride in helping our potential members improve their financial health through our ethos of service : Lending Care. As leaders in the market, we seek individuals who are beginning their career, inspired by our vision, and embody our values. By joining the Customer Development team, you'll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our potential members, as they start their loan application process. In this role, you'll provide best-in-class customer experiences through three simple principles : "Build a Relationship, Make It Easy, and Think Ahead."

What You'll Do

Take 60-80 outbound phone calls per day

Guide potential members through the application process, while providing an empathetic and professional customer experience

Listen and seek to understand the potential member's goals / needs and tailor specific solutions using LendingClub products

Expect and embrace the need to overcome objections, as you walk through the application process with potential members

Simplify complex processes and financial concepts to make it easy for our potential members to understand

Adapt to new situations by thinking critically and paying attention to detail

Spend time discussing different financial products / services while positioning LendingClub's value

Pay : Compensation includes a base hourly rate plus monthly performance pay structure

$18 / hr + monthly discretionary performance-based bonuses. Avg annual earnings ~$50,000-62,000

Hours : Monday - Friday 8AM - 5PM NO WEEKENDS

Flexibility with work from home and hybrid options.

About You

You have 1+ year of call center experience

• OR-

You have 1+ year of sales experience

You are looking for a career-track, professional environment with great benefits in which to excel, learn and grow

You have an interest in learning how to influence others to improve their lives

You have an interest in learning skills in negotiation and persuasion that will help you for the rest of your career

You are passionate about delivering results, a self-starter, and have a team-oriented mentality

You can build relationships and focus on customer experiences

High school diploma or GED equivalent required

Virtual (Work from Home) Considerations

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home) :

Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.

Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)

Be able to connect directly into your modem / router (not via wifi); ethernet cord provided

Be comfortable trouble shooting technical issues without in-person IT support

MUST live and work within 75 miles of the LendingClub office hiring this role

While working, it is expected that you are not the primary caregiver to any pets, children or elderly

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC Different

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Individual perspectives and experiences make us and our business betterthere is no "typical" LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes :

Generous paid time off

401(k) match up to 4% ($5,000 per year max)

Wellness program with cash incentives and more!

Perks with Purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

Onsite gym, locker room, showers and a bike room

Public Caf in the building

Onsite barista for made to order coffee, smoothies and teas

Light-filled, colorful workspaces that encourage collaboration and innovation

Covered parking

Basketball courts and open field for sports activities

Healthy snacks and drinks

Position ineligible for visa sponsorship.