Portal Specialist / RemoteBrightSpring Health Services • Englewood, CO, United States

Portal Specialist / Remote

BrightSpring Health Services • Englewood, CO, United States

1 day ago

Job type

Full-time

Remote

Job description

Portal Specialist / Remote

Job Locations

US-CO-ENGLEWOOD

2025-179030

Line of Business

Amerita

Position Type

Full-Time

Pay Min

USD $20.00 / Hr.

Pay Max

USD $28.00 / Hr.

Our Company

Amerita

Overview

The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita's intake workflow. This role ensures referral information is captured, entered, and communicated efficiently to downstream teams, ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita, improving communication, referral accuracy, and overall service levels across markets.

Schedule : Monday - Friday

8 : 30am - 5 : 30pm

We Offer

Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays

Responsibilities

Retrieves, reviews, and processes new referrals from assigned hospital portals in a timely manner

Monitors multiple portals concurrently to minimize missed or delayed referrals

Creates initial ("skeleton") patient charts within CPR+ to facilitate quick downstream processing

Communicates within hospital and case-management portals as needed (market-dependent)

Relays benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sources

Collaborates with internal teams including Intake, BI, Authorization, Pharmacy, and Nursing as needed

Supports standardized turnaround times for referral processing

Identifies delays, missing documentation, or portal issues and escalate promptly

Maintains accurate, compliant documentation in CPR+ and related systems

Supervisory Responsibility : No

Qualifications

High school diploma or equivalent required; associate degree preferred.

One (1) year of relevant experience in home infusion, specialty pharmacy, medical office, hospital liaison, or intake preferred.

Experience working with electronic medical record (EMR) systems, intake systems, or case-management portals strongly preferred.

CPR+ experience a plus.

Strong attention to detail and accuracy in data entry.

Ability to manage multiple screens, portals, and tasks simultaneously.

Excellent written and electronic communication skills.

Understanding of healthcare terminology, insurance benefits, and basic authorization concepts.

Ability to work in a fast-paced environment and meet turnaround time expectations.

Customer-service orientation when interacting with hospital case managers and internal teams.

Proficiency in Microsoft Office and ability to quickly learn new technology platforms.

Percentage of Travel : 0-25%

To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally bending, reaching, and climbing (stairs / ladders). The physical requirements will be the ability to push / pull and lift / carry 1-10 lbs

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $20.00 - $28.00 / Hour

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Specialist • Englewood, CO, United States

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