Member Services

Center Court Pickleball Club - ScottsdalePhoenix, AZ, US

30+ days ago

Job type

Full-time

Part-time

Job description

Job Description

Description :

Job Title : Member Services Associate

Job Description :

The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball.

Key Responsibilities :

Membership Sales

Respond to inquiries from prospective members and provide information about club activities, events, and programs
Conduct tours of the facility and explain membership options and benefits
Process membership applications, payments, and renewals
Collaborate with marketing team to develop and distribute promotional materials and social media content
Attend community events to promote the club and recruit new members
Collaborate with club management to plan and promote special events, tournaments, and social activities

Front Desk

Handle member concerns, complaints, and suggestions, and escalate issues as needed

Greet and farewell members and guests with a friendly and welcoming demeanor

Manage the front desk : check members in, answer phone calls, and respond to emails

Schedule court reservations and manage court availability

Assist with equipment rentals and retail sales

Keep the front desk and social areas clean and organized

Provide information on club events, programs, and tournaments

Assist with coordinating and scheduling private lessons and clinics

Resolve customer complaints and issues in a timely and professional manner

Work closely with the club management team to ensure the smooth operation of the club

Other duties as assigned

Ambassador

Make sure all members have a curated experience

Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized

Assist and help manage open play, leagues and events

Assist and help with ball machine rental use

Greet and farewell members and guests with a friendly and welcoming demeaner.

This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity.

Requirements : Qualifications :

High school diploma or equivalent required, some college coursework preferred

1-2 years of sales or customer service experience, preferably in a sports or fitness environment

Excellent communication, interpersonal, and organizational skills

Proficiency in Microsoft Office and database management software

Ability to work flexible hours, including evenings and weekends

Passion for pickleball and a commitment to providing exceptional customer service

Physical Requirements :

Ability to stand for extended periods and lift up to 50 pounds

Must be able to move quickly around the facility to assist members and guests

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