Bilingual Licensed Insurance Customer Service

Job Description

Job Description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish / English) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role :

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Orange, CA. This is an in-office position.

3. Must be fluent in Spanish and English.

Responsibilities include but not limited to :

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

What we offer :

Requirements