Senior Product Manager, OTA CX Analytics

Senior Product Manager, OTA CX Analytics

3 weeks ago Be among the first 25 applicants

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role

As a Senior Product Manager responsible for OTA CX Analytics you will lead several transformative initiatives in our analytics ecosystem : building dashboards that surface the customer experience of over-the-air (OTA) software updates. While our current analytics emphasize operational metrics like completion rates and system efficiency, they fall short in capturing how customers engage with and perceive these updates. As the complexity and frequency of OTA updates grow, this blind spot poses increasing risk—limiting our ability to detect friction, respond to feedback, and make customer-informed decisions. This role will close that gap by designing and delivering experience-focused dashboards that provide a holistic, actionable view of how updates are performing from the customer’s perspective.

What You’ll Do

• Define and execute the product strategy for customer experience analytics related to OTA software updates.
• Lead the development of dashboards that surface user-centric metrics such as engagement, sentiment, friction points, and satisfaction.
• Collaborate with data engineering, UX research, customer support, and vehicle software teams to integrate diverse data sources into a unified experience view.
• Translate customer feedback and behavioral data into actionable insights for product, engineering, and operations teams.
• Establish KPIs and success metrics that reflect real-world customer impact, not just technical success.
• Champion a culture of customer empathy and data-driven decision-making across the OTA ecosystem.
• Present findings and recommendations to senior leadership to influence roadmap and prioritization.

Your Skills & Abilities (Required Qualifications)

What Will Give You a Competitive Advantage (Preferred Qualifications)

Hybrid

This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week, at minimum. This position will be located at : Cole Engineering Center in Warren, MI, Austin IT Innovation Center, or Mountain View Technical Center.

Compensation

Benefits

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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