Senior Director, Client Engagement

Overview

Talent Acquisition Leader | Relationship-Driven | Business & Talent Strategy

Senior Director of Client Engagement at Epsilon, responsible for leading large, matrixed teams delivering MarTech and Data solutions for healthcare enterprise clients. Drive client outcomes and value through day-to-day partnership with clients and internal teams, orchestrating Epsilon teams, products and services to deliver contracted work consistently across functions. Foster cohesive, strategic relationships that align with client business objectives, contributing to growth while ensuring client satisfaction and overall profitability.

What You’ll Achieve

• Scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business.
• Effectively build cross-functional alignments with sellers and other delivery leaders
• Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
• Actively work to streamline engagement delivery focusing on improving value to our customers.
• Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization.
• Work in a large, multicultural, and “matrixed” organization that is geographically dispersed.
• Establish client relationships and ensure client satisfaction with products / services.
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement.
• Develop talent and provide timely feedback on performance for both direct reports and cross functional teams.
• Lead across multiple solutions and products to meet client needs, translating and adjusting expectations between internal and external stakeholders.
• Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract.
• Lead a matrixed, cross functional team; and provide timely performance feedback.
• Apply business and financial acumen to achieve measurable business results for customer success.
• Identify client growth opportunities by understanding the client’s business needs and the value that Epsilon delivers.

Who You Are

Compensation and Benefits

Base Salary : $152,000 - $168,000

Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications, location and applicable employment laws. The salary pay range is subject to change and may be modified at any time.

Benefits

Epsilon is an Equal Opportunity Employer. EEO statements and accommodations information stay in scope per policy.

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