Senior Account Manager

Job description :

• Execute sales and profitability goals for carbon black, clean blacks, master batch (UV / color / conductive) high performance products to targeted customers in accordance with the company’s operating plan.
• Manages customer information and data and builds excellent customer relations.
• Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.
• Executes sales and profitability goals for all products in accordance with the company’s operating plan.
• Identifies Annual Operating Plan (AOP) volumes and profit margins for assigned accounts.
• Monitors and targets AOP commitments and plans.
• Expands sales to meet or exceed AOP.
• Prepares sales forecasts for customers and updates monthly.
• Obtains detailed knowledge of the marketplace and the key profit drivers for high performance products on a continuing basis.
• Determines competitive vulnerabilities and positions high performance products based on a market driven value added approach to focused target accounts.
• Drives toll compounder to produce master batch products based on customer requirements
• Leverages CCC relationships with resin suppliers and master batch end users
• Manages customer information and data and builds excellent customer relations.
• Develops customer contact practice and sets schedule for contacting and interacting with customers.
• Tracks status of customer call activity and uses call reports as needed.
• Monitors competitive activities and gather marketplace intelligence.
• Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.
• Establishes standard practices for communicating sales order requirements to production and shipping personnel.
• Monitors status of orders and shipments and communicates with both management and customers when delays are anticipated.
• Communicates and coordinates with QA personnel to ensure customer requirements are met.
• Bachelor’s degree required.
• More than 10 years sales and marketing experience in plastics and Business to Business sales
• Ability to interface well with all levels management and personnel to resolve issues.
• Strong communications skills both oral and written and strong interpersonal skills.
• Proficient in Microsoft Word, Power Point, and Outlook
• Intermediate level of expertise in Excel, including formulas, functions, and charting / graphing.
• Ability to work in a team and a willingness to learn new skills.