Talent.com
Remote Call Center Representative - Puerto Rico
Remote Call Center Representative - Puerto RicoConduent • Guaynabo, PR, US
Remote Call Center Representative - Puerto Rico

Remote Call Center Representative - Puerto Rico

Conduent • Guaynabo, PR, US
10 hours ago
Job type
  • Full-time
  • Remote
Job description

Remote Customer Service Representative Puerto Rico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Must be proficient in English. Must reside in Puerto Rico to be considered. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11 / hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer :

  • Work From Home
  • Full-Time Employment : Reliable schedule and stability.
  • Competitive Pay : $11 / hour starting on day one. Pay is $11 / hour which may be below your state's minimum wage. Please take this into consideration when applying.
  • Shift differential : $1.10 extra per hour if working Monday-Friday between 6 : 00PM to 6 : 00AM. Weekend Shift Differential : $1.00 extra per hour if working on Saturdays and Sundays.
  • Paid Training : Get the training you need to excel.
  • Incentive Plan : Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Career Growth : Opportunities to advance your career in a supportive, innovative environment.
  • Full Benefits : Comprehensive benefit options and a great work environment that values your success.

What You'll Do :

  • Efficiently manage a high volume of inbound calls in a fast-paced environment.
  • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
  • Assist cardholders with inquiries regarding transactions and account statuses.
  • Listen actively to understand customer needs and offer clear, accurate information.
  • Process transactions efficiently via web-based applications and handle research requests with precision.
  • Maintain in-depth knowledge of company and client programs, policies, and technology.
  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
  • Support team operations during peak times or absences to help maintain seamless service.
  • What We're Looking For :

  • An effective communicator who can clearly explain complex information.
  • A dedicated professional with a strong work ethic and problem-solving skills.
  • A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
  • Ready to commit to 100% attendance during our three-to-five-week paid training period.
  • Requirements :

  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Internet Service : Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment : The company will provide all necessary computer equipment.
  • Internet Speed Test : Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 20 Mbps download.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.
  • Preferred Qualification : 1+ years of previous call center experience.
  • Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

    Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is $11.00 per hour.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    Create a job alert for this search

    Call Center Representative • Guaynabo, PR, US

    Related jobs
    Travel Nurse - RN - Case Manager - $1872 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $1872 / Week - Hiring Now

    Uniti Med • Nowata, OK, US
    Full-time
    Uniti Med is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Nowata, OK.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1872 / Week.Uniti Med pro...Show more
    Last updated: 30+ days ago • Promoted
    Licensed Dermatologists, Mexico

    Licensed Dermatologists, Mexico

    Mercor • NULL, NULL, US
    Remote
    Full-time
    Mercor is hiring experienced Dermatologists licensed in Mexico • • on behalf of a leading global partner focused on advancing safe, evidence-based healthcare through innovative technology.In this rol...Show more
    Last updated: 13 days ago • Promoted
    Real Estate Professionals

    Real Estate Professionals

    Mercor • NULL, NULL, US
    Remote
    Full-time
    Overview • •Mercor is partnering with a leading AI lab to understand how today’s AI tools can accelerate—and where they fall short in—real estate sales and advisory. We’re looking for a • •top-tier res...Show more
    Last updated: 13 days ago • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Nowata, Oklahoma, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Remote Product Tester – $45 / hr + Free Products – Start Now!

    Remote Product Tester – $45 / hr + Free Products – Start Now!

    OCPA • Nowata, Oklahoma, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Cherryvale, KS, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show more
    Last updated: 30+ days ago • Promoted
    Audio Clipping Expert

    Audio Clipping Expert

    Mercor • NULL, NULL, US
    Remote
    Full-time
    Role Overview : • • Mercor is partnering with a leading AI lab to improve their models’ video understanding.Experts will watch videos and clip segments with visual and audio information that accords t...Show more
    Last updated: 13 days ago • Promoted
    Consumer Loan Underwriter

    Consumer Loan Underwriter

    Prometheus • NULL, NULL, US
    Remote
    Full-time
    Role Overview • • Mercor is collaborating with a leading fintech platform to support a series of underwriting automation and quality assurance tasks. We're seeking experienced financial services profe...Show more
    Last updated: 13 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department - $2,290 per week

    Travel Nurse RN - ED - Emergency Department - $2,290 per week

    Rang Healthcare • Independence, KS, United States
    Permanent
    Rang Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Independence, Kansas.Job Description & Requirements. We are an equal opportunity employer.It is our...Show more
    Last updated: 5 days ago • Promoted
    Travel Nurse RN - Case Manager - $1,928 to $2,081 per week in Nowata, OK

    Travel Nurse RN - Case Manager - $1,928 to $2,081 per week in Nowata, OK

    TravelNurseSource • Nowata, OK, US
    Full-time
    TravelNurseSource is working with Host Healthcare to find a qualified Case Manager RN in Nowata, Oklahoma, 74048!.Host Healthcare is an award-winning travel healthcare company with an immediate ope...Show more
    Last updated: 30+ days ago • Promoted
    Medical Resident (Must be PGY3 or above)

    Medical Resident (Must be PGY3 or above)

    Malachite • NULL, NULL, US
    Remote
    Full-time
    Mercor is seeking • •medical residents • • across any specialty (except radiology) for a project with one of the world’s top AI labs. This project is specifically focused on medical reasoning related c...Show more
    Last updated: 8 days ago • Promoted
    Hotel, Motel, and Resort Desk Clerks (Accommodation and Food Services)

    Hotel, Motel, and Resort Desk Clerks (Accommodation and Food Services)

    Obsidian • NULL, NULL, US
    Remote
    Full-time
    Mercor is recruiting • •Hotel, Motel, and Resort Desk Clerks who work in Accommodation and Food Services Sector • • as independent contractors working on a research project • •for one of the world’s to...Show more
    Last updated: 1 day ago • Promoted
    Travel Physical Therapist - $2,676 per week

    Travel Physical Therapist - $2,676 per week

    The Good Life MedStaff • Independence, KS, United States
    Full-time
    The Good Life MedStaff is seeking a travel Physical Therapist for a travel job in Independence, Kansas.Job Description & Requirements. Southeast Kansas Outpatient Clinic in need of a Physical Therap...Show more
    Last updated: 22 days ago • Promoted
    Travel Nurse - RN - Case Manager - $1872 / Week

    Travel Nurse - RN - Case Manager - $1872 / Week

    Uniti Med • Nowata, OK, US
    Full-time
    Uniti Med is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Nowata, OK.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1872 / Week.Uniti Med pro...Show more
    Last updated: 30+ days ago • Promoted
    Travel Occupational Therapist (OT) - $2,427 per week in Neodesha, KS

    Travel Occupational Therapist (OT) - $2,427 per week in Neodesha, KS

    AlliedTravelCareers • Neodesha, KS, US
    Full-time
    AlliedTravelCareers is working with TRS Healthcare to find a qualified Occupational Therapist (OT) in Neodesha, Kansas, 66757!. TRS Healthcare is seeking an experienced Rehab Inpatient Occupational ...Show more
    Last updated: 30+ days ago • Promoted
    Labor Relations Specialists

    Labor Relations Specialists

    Obsidian • NULL, NULL, US
    Remote
    Full-time
    Mercor is recruiting • •Labor Relations Specialists who work in Other Services (except Public Administration) • • as independent contractors working on a research project • •for one of the world’s top ...Show more
    Last updated: 1 day ago • Promoted
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Nowata, Oklahoma, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance Buzz • Nowata, Oklahoma, US
    Remote
    Temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show more
    Last updated: 30+ days ago • Promoted