Collections Specialist I - Hinsdale / Oakbrook Terrace

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 11-34 days past due.

Essential Job Functions

• Locate and notify customers of delinquent accounts (11 - 34 days) by mail, telephone or email to solicit payment on motorsport loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.

Minimum Requirements :

Competencies

Preferred, but not required

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Base pay : $19.46 - $22.00 / hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay : Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

Benefits : How We Support You - Old Second

Thanks for considering Old Second!