Sr. Director Global Risk - 1LOD Incident Management

Overview

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The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary

Global Risk Management is looking for a seasoned, strategic, and influential leader to drive incident management responses by building and developing a best-in-class Enterprise Incident Response program. The Senior Director of Enterprise Incident Management will lead the First Line of Defense Incident Management function, ensuring timely, structured, and effective response of enterprise-wide impacted incidents across domains (Cybersecurity, Technology, Privacy, Fraud, Communications, Legal, Finance, etc). This role will report to a senior leader within the Risk Management organization’s First Line of Defense, and will provide executive leadership to support PayPal’s comprehensive risk management and compliance objectives. Global Risk Management is a high impact enablement function driving PayPal’s global success and is comprised of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes / Anti-Money Laundering, Physical Security, Government Relations, and Functional Product Enablement) and 2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management). PayPal serves hundreds of millions of consumers and tens of millions of Merchants around the world. Ensuring being ‘always on’ for them means effective and proactive identification of controls to mitigate issues that turn into incidents across our Technology, Business Operations, Partnership Ecosystems. When incidents do occur, having effective global coordination across Technology, Corporate Communications, Regulatory Affairs, Business Unit, Global Risk Management, Partnership, and Executive Teams is essential. Delivering on effective recovery coordination, regulatory impact assessment, partner engagement, and internal / external communications will further our Safety + Trust mission and mitigate reputation risk.

Responsibilities

• Sets clear vision and priorities for business with outlook ranging over 1-3 years
• Balances strategic overview with sharp execution
• Identifies multiple strategies to accelerate progress and results
• Liaises with stakeholders to meet common goals and helps overcome obstacles
• Maintain a high level of subject matter expertise to coach, guide and influence toward process, policy, product, and organizational changes
• Lead the design and execution of the strategic direction and execution of the Risk Operations Program
• Engages organization with an inspiring vision of the business future

Minimum Qualifications

Compensation and Benefits

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https : / / www.paypalbenefits.com. The U.S. national annual pay range for this role is $152,500 to $262,350.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https : / / careers.pypl.com / contact-us. For the majority of employees, PayPal\'s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.

Our Benefits : At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com

Who We Are : To learn more about our culture and community visit https : / / about.pypl.com / who-we-are / default.aspx

Commitment to Diversity and Inclusion : PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal : Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

REQ ID R0129768

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