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Service Dispatcher and Call Center Specialist

Service Dispatcher and Call Center Specialist

One Hour Heating & Air Conditioning of Charlotte, NCCharlotte, NC, United States
24 days ago
Job type
  • Full-time
Job description

Benefits :

  • Paid time off
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

Join Our Team as a Call Center Specialist & Dispatcher!

One Hour Heating and Air Conditioning is looking for an energetic, positive, and customer-focused professional to join our team! If you thrive in a fast-paced call center environment and have experience dispatching technicians in a service-related industry, we want to hear from you!

This dual-role position requires flexibility and the ability to seamlessly switch between responsibilities as needed. Experience in service dispatching is highly recommended.

Why Work With Us?

Competitive Hourly Pay + Uncapped Commissions, Bonuses & Incentives!

Full-Time, Year-Round Work – No Seasonal Layoffs!

Family-Owned Business – You’re Not Just a Number!

Room for Growth – We Promote from Within!

Your Role & Responsibilities :

As the first point of contact for both our customers and technicians, you play a vital role in shaping the customer experience. We’re looking for individuals with exceptional communication, active listening, and problem-solving skills.

  • Answer customer inquiries regarding scheduling, service details, and billing
  • Schedule service appointments and coordinate technician dispatching efficiently
  • Assist technicians in transitioning smoothly between jobs
  • Follow up with previous customers for service renewals and new opportunities
  • Maintain accurate call records and details

    • What We Offer :

    Ongoing Training & Career Development

    Comprehensive Benefits Package, Including :

  • Medical, Dental & Vision Insurance
  • Critical Illness & Accident Plans
  • Short & Long-Term Disability Coverage
  • 401(k) with Company Match
  • Paid Vacation & Holidays
  • Employee Referral Bonus Program

    • Discounts on Services ⭐ Hybrid Work Schedule After Training! (Late shifts & weekends can be worked remotely) What We’re Looking For :

  • Ability to work a flexible schedule (5 days / week, including weekend rotations)
  • Call Center & Dispatching Experience (Minimum 2 years working directly with customers)
  • Strong Conflict Resolution Skills – Address concerns with professionalism & efficiency
  • Tech-Savvy – Comfortable using various computer programs & able to learn our CSR system
  • Good Typing Skills & Geographical Knowledge of our service area
  • Call Center Hours : 6 : 30 AM – 11 : 00 PM (Shifts vary within these hours)
  • Training Period : Approximately 3-4 months (Hybrid schedule available after)

    • Additional Requirements :

  • Must pass a pre-employment drug screening and background check
  • Maintain a professional and customer-friendly attitude at all times

    • Ready to Join One of the Most Sought-After HVAC Service Firms?

    Don’t miss out on this opportunity to build a rewarding career in a supportive and growing company. Apply today!

    Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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    Call Center Specialist • Charlotte, NC, United States