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Closing Manager

Closing Manager

Triad Financial Services IncBourbonnais, IL, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Closing Manager to join our growing team.

Essential Functions :

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Must know, understand, and be able to train on all teams in closing Typing Team, Doc Signed Team, and Funding Team & be able to explain requirements.
  • Handle reporting and updates to reporting for upper management when VP not available.
  • Resolve issues with each file and effectively problem solve.
  • Check for unusual disbursement requirements, review, and work with accounting on any discrepancies.

Ensure any changes or corrections that are not resolved by Underwriting are taken to reporting VP.

  • Provide motivation, leadership and guidance for Closers.
  • Meet regularly with all teams, discuss changes, updates, etc…
  • Maintain relationships with dealers, lenders and other Triad departments.
  • Ensure files are followed and kept current, i.e. expiration dates, etc. and hold Team Leads accountable
  • Balance Funding / Accounting figures at the end of the month with accounting team.
  • Yearly reviews of department employees. Initiate compensation increases if applicable, due to performance.
  • Ensure all training material is updated regularly.
  • Ensure all files comply with ATR / QM / HPML / HOEPA rules and requirements.
  • Balance investor wires received and make sure they are received timely.
  • Communicates and interacts with performance teams, Quality Review teams, and other managers to ensure staffing needs match the capacity plan.
  • Confirm that all team members meet the required work expectation quality
  • Setting and managing production and work quality expectations
  • Hiring and onboarding (or training) of Closing staff
  • Must also be able to step in at any time and jump in to help on any team. Must have all knowledge needed below.

    Typer

  • Monitor all incoming loan doc requests.
  • Ensure all necessary underwriting conditions have been cleared for doc prep.
  • Communicate with borrowers, brokers and dealers for any additional items needed for doc prep.
  • Verify all items entered at processing matches uploaded documents and Contract Order Form. (Address, All ID information, Home etc…)
  • Order and review flood and tax certs from 3rd party vendors.
  • Review property report and / or appraisal ordered by underwriters.
  • Ensure all required UW conditions are cleared for docs.
  • Timely and accurately enter data into system and send documents for signature.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures
  • Doc Signed

  • Receive, review / audit and clear incoming signed loan doc packages and stack the file for final audit.
  • Communicate with clients, dealers and / or brokers for any additional conditions needed for completing loan.
  • Gather and send back to underwriter all outstanding UW conditions.
  • Keep track of paystub & loan expiration dates.
  • Keep track of payments made before funding.
  • Review and clear insurance.
  • Understanding the different needs of each bank.
  • Retype docs and forward for signature if loan or lender changes.
  • Order and disburse all funds once loan ready to move to end lender.
  • Send mortgages to be recorded.
  • Perform accounting forensics if loan doesn’t reconcile after lender purchase.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures.
  • Funder

  • Funder performs verifications on all of the above and certifies it is ready to move to bank with additional duties : Packages and sends completed files to end lender for purchase.
  • Understanding the different needs of each bank.
  • Send assignments to be recorded.
  • Balances accounting discrepancies if needed and / or when lender redirect happens after funding.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures
  • Minimum Qualifications :

    Required :

  • 1-3 Mortgage closing / title experience.
  • Maintain relationships and provide superior customer service.
  • Must be able to Multi-task
  • Must have strong work ethic
  • Strong problem-solving skills
  • Accuracy and attention to detail
  • Strong verbal and written communication skills
  • Ability to work independently as well as in a team setting
  • Working knowledge of mortgage industry regulations
  • Preferred :
  • Knowledge of Manufactured Housing
  • 2 plus years working knowledge of Encompass
  • Candidate will be subject to a federal background check.
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    Closing Manager • Bourbonnais, IL, US

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