RN Patient Quality & Service Manager

Job Description

Job Description

Full-Time Clinical Leadership Role

125-150K + Paid Relocation

Some Travel Required

Acute Care Hospitals System the Inland Empire seeking a dynamic and highly skilled Registered Nurse (RN) Leader to manage the critical intersection of Patient Quality and Service Excellence across a two-campus hospital system. This is a vital mid-senior level role responsible for driving a culture of patient-centered care and utilizing data to achieve measurable operational and clinical improvements.

Hospital Environment :

This role supports a licensed, multi-campus acute care system in Southwest Riverside County, California. The combined facilities provide comprehensive services, including a county-designated Trauma Center , a Total Joint Center , a large Childbirth Center with a dedicated OB / Emergency Department program , and a Neonatal Intensive Care Unit (NICU). The environment is high-volume, managing over 4,000 surgeries annually and averaging 4,000 Emergency Department visits per month.

Position Summary :

The Patient Quality & Service Excellence Manager (RN) is the strategic leader responsible for enhancing the patient and family experience while ensuring the highest standards of quality and efficiency. This individual translates both objective (survey scores) and subjective (complaints / grievances) patient feedback into actionable strategies and sustained behavioral changes across the organization.

Key Responsibilities :

Strategic Improvement & Process Excellence :

• Drive and foster a system-wide culture of patient-centered care and clinical excellence.
• Identify performance improvement (PI) opportunities and utilize methodologies, such as Lean and Six Sigma tools , to analyze processes, reduce variation, and create seamless, high-quality service delivery at every patient touchpoint.
• Collaborate with leaders and staff across departments to proactively implement PI and patient experience strategies.

Patient Relations & Data Management :

Education & Staff Development :

Requirements

Candidate Qualifications : Education & Experience Requirements :

Required Licensure & Certifications :